Budgets & Fees
HOW ARE DESIGN FEES CALCULATED? During most phases of a project my hourly rate is $65. To create the concept for a room a flat fee will be calculated. I try my best to fairly estimate how much time it will take to create a plan for your space considering your desires and square footage. If it takes me longer than I estimated, you will not be billed for extra time. During the Construction Phase I calculate my fees based upon the size of the project and the time it will take to manage subcontractors. If at any time the scope of the project is revised the design fee will also be revised. For the Furnishings Phase, fees are based on time spent researching products and placing orders. All of these fees are discussed with you, the client, prior to any work being completed so that everyone is comfortable moving forward.
WHAT ABOUT BUDGET? We can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn template or a mix of the two. A client portal will be available to you to view purchases, invoices, and time spent on your project(s) which will be constantly updated throughout the design process to provide transparency. Further, weekly updates, or more frequently if necessary, will be sent to you regarding how the project is moving along. Having a budget is very important for a project to run smoothly and for your expectations to be met.
WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. If these costs are foreseen I will alert you immediately.
Coordination of Services
DO YOU WORK WITH CONTRACTORS? I love working with other design professionals to create your custom space. I prefer to use professionals that I have worked with on previous projects and will contact these subcontractors when necessary. Jackie Barnes Design does not provide contractor services; so independent architects and contractors hired by myself are an integral part of the process. I offer a Project Management Service for renovations where architects and contractors are needed.
DO YOU OVERSEE THE CONTRACTOR? If there is a need to use a contractor (architects, builders, plumbers, electricians, etc.) to complete the vision for your space I will detail out any necessary drawings so the contractor knows exactly what our design intent is and has accurate information to price out the job. After I receive contractor bids and their proposed timelines, I will review to ensure accuracy and fair pricing. Since I act mainly as the coordinator for the project, and do not provide contractor services, you will be responsible for paying these contractors directly. I’ll be stopping by frequently to oversee the contractors and ensure that work is progressing on schedule. We will be in close contact should any concerns arise. For this time in managing contractor schedules and the direction of the plan, project management fees will be charged.
CAN I HAVE THE CONTRACTOR’S CONTACT INFORMATION? In offering my coordinating services I hope that I’m able to remove most of the frustrations and stress that sometimes comes with your home being under construction. Calling, scheduling, and meeting with contractors can be time consuming so it is my responsibility to handle this portion of the project for my clients. If at any time we need to meet with the contractor to go over changes in scope open communication is welcomed and should be dictated by the client's’ preference.
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Since most service providers work on an hourly basis increasing the scope is not a problem as long as budget parameters are flexible.
HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
CAN I SHOP ON MY OWN? You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. If applicable to the project you will receive detailed specifications for items to be purchased direct, otherwise it is my policy to purchase the fixtures, furnishings and other components necessary to carry out the vision that we have chosen together.
WHAT IS THE DIFFERENCE BETWEEN A DESIGNER AND A RETAIL STORE? I will be looking out for your best interests, exhibit transparency, and listen to your concerns. It is my goal to take what can potentially be a stressful situation into a fun and rewarding experience. Products that I suggest could possibly be found at lower prices or discounted at big-box stores. However, the difference is that a retail store is not working for you but I am.
HOW DO I PLACE AN ORDER? All orders for furnishings, otherwise discussed, will be placed through Jackie Barnes Design. Because I hold professional trade accounts with manufacturers and retailers I am able to purchase items below retail prices. I will be passing along these savings to you. Once you receive a Proposal to Purchase you have 3 days to either accept or decline the item(s). For acceptance, an electronically signed copy of the proposal or approval along with full payment is required to place an order.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-refundable.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. If you discover that there is a price difference between my trade source and another store please trust that I will try my best to find the best quality for the best price. The decision about what is purchased and installed in your home is ultimately yours.
WHAT IS THE DIFFERENCE BETWEEN AN INVOICE & PROPOSAL TO PURCHASE? An Invoice is a document for payment of services, or design fees. An Invoice is due within 14 days of receipt. A Proposal to Purchase is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are due (or vetoed) within 3 days of receipt, and no items will be purchased without your consent and/or full deposit of payment.
HOW ARE ITEMS DELIVERED? My goal is to perform one large installation of all your items if possible and if not I strive to have a small window of deliveries made. This includes all furniture and accessories purchased. Clients are responsible for all shipping, storage, & delivery fees.
WHAT DO I DO WITH MY DELIVERIES? If possible, store them to the side and I will be over ASAP to assemble and stage your pieces.